Hard Skills
ExpertCompensation and Benefits AdministrationDirecting the complex operational delivery of regional payroll and benefit systems in compliance with public sector standards.
ExpertLegislative and Regulatory ComplianceInterpreting and applying the Employment Insurance Act and other federal statutes to pay operations.
AdvancedWorkforce Planning and Resource ManagementAnalyzing regional workload trends to forecast staffing needs and optimize the allocation of human and financial resources.
Soft Skills
AdvancedLabor Relations and Dispute ResolutionManaging relationships with labor unions and resolving workplace conflicts or grievances according to collective agreements.
AdvancedPerformance Management and KPI TrackingSetting operational benchmarks and evaluating the productivity of regional pay center staff to meet service level agreements.