Hard Skills
IntermediateClaims AdjudicationThe formal process of reviewing employment insurance applications to determine eligibility based on legislative criteria.
AdvancedRegulatory Compliance (EI Act)The application of specific statutes and regulations governing employment insurance to daily decision-making.
IntermediateBenefit CalculationThe mathematical determination of weekly insurance rates and duration based on insurable earnings and hours.
IntermediateCase ManagementThe organized tracking and progression of individual claimant files through various stages of the insurance lifecycle.
AdvancedInvestigative InterviewingSpecialized techniques used to extract information from employers and claimants to verify employment details or detect fraud.