Hard Skills
IntermediateInformation RetrievalThe ability to locate, evaluate, and provide information from various sources including digital databases, physical archives, and reference collections.
IntermediateLibrary Management Systems (LMS)Proficiency in using software platforms for tracking circulation, managing holds, and updating patron records.
IntermediateCataloging and ClassificationKnowledge of standardized systems such as the Dewey Decimal System or Library of Congress Classification to organize library materials.
IntermediateDigital LiteracyThe capability to use computers, tablets, and software to help patrons navigate e-books, online resources, and hardware.
Soft Skills
IntermediateCustomer ServiceProviding professional and courteous assistance to library patrons, addressing inquiries, and resolving complaints.
BasicVerbal CommunicationEffectively explaining library policies, procedures, and instructional information to a diverse group of users.
BasicDetail OrientationPrecision in shelving materials, verifying barcodes, and maintaining the order of physical collections.