Hard Skills
IntermediateInformation RetrievalThe ability to locate, evaluate, and provide specific information or resources using library databases, physical catalogs, and digital indexes.
IntermediateIntegrated Library Systems (ILS)Proficiency in using specialized software for managing circulation, patron records, holds, and cataloging tasks.
IntermediateInformation Literacy InstructionThe capacity to teach and guide patrons on how to identify, locate, and critically evaluate information sources.
EntryCollection MaintenanceSystematic organization, shelving, and physical preservation of library materials according to classification systems like Dewey Decimal or Library of Congress.
IntermediateDigital LiteracyCompetence in assisting patrons with various technologies, including e-readers, computer applications, and online research tools.
Soft Skills
IntermediateCustomer ServiceProviding courteous, timely, and effective assistance to library patrons in person, via phone, or through digital channels.
IntermediateReference InterviewingThe practice of using open-ended questions to clarify a patron's information needs and refine their search parameters.