Hard Skills
IntermediatePersonnel Scheduling and CoordinationThe ability to organize staff shifts and assign duties to ensure adequate coverage for recreational programs and facilities.
AdvancedOccupational Health and Safety (OHS) Compliance in SportsKnowledge and application of safety protocols and legal requirements specific to sports facilities and leisure activities to mitigate risk.
IntermediateTraining and Onboarding of Recreational FacilitatorsDeveloping and delivering training modules to equip new staff with technical and safety skills needed for sports and fitness programs.
Soft Skills
AdvancedPerformance Evaluation of Program StaffSystematic assessment of staff performance against established safety and service standards in a fitness or leisure setting.
IntermediateConflict Resolution and User RelationsMediating disputes between facility users or staff members to maintain a positive and inclusive recreation environment.