Hard Skills
EntryMulti-line Phone Systems (PBX)Proficiency in operating complex telephone switchboards to route calls efficiently.
IntermediateOffice Software ProficiencyCompetence in using tools like Microsoft Office or Google Workspace for scheduling and documentation.
IntermediateVisitor ManagementTracking and managing the entry, exit, and security protocols for all guests in a facility.
Soft Skills
IntermediateCustomer ServiceThe ability to provide professional assistance and a welcoming environment to all visitors and callers.
AdvancedConflict ResolutionManaging and de-escalating difficult situations or complaints from visitors effectively.