Hard Skills
IntermediateStaff SchedulingThe ability to plan and coordinate employee shifts to ensure optimal front-of-house coverage while managing labor costs.
IntermediatePerformance MonitoringSystematically observing and assessing the quality of work performed by reception and hosting staff against established KPIs.
IntermediateService Standard TrainingInstructing and onboarding employees on company-specific etiquette, greeting protocols, and customer service procedures.
AdvancedWorkflow OptimizationAnalyzing and refining administrative procedures and guest check-in/out processes to improve efficiency.