Hard Skills
IntermediateTouch TypingThe ability to type text accurately and rapidly using all fingers without looking at the keyboard keys.
IntermediateMS Office Suite ProficiencyPractical knowledge of software tools like Microsoft Word, Excel, and Outlook for creating reports, tracking logs, and managing emails.
FoundationalVisitor ManagementThe process of greeting, registering, and directing guests while adhering to security protocols and maintaining logs.
FoundationalRecords ManagementOrganizing, filing, and retrieving physical and electronic documents according to established classification systems.
Soft Skills
IntermediateCustomer Service & EtiquetteManaging incoming calls and visitors with a professional demeanor, active listening, and polite communication.
IntermediateMulti-tasking & PrioritizationThe ability to handle multiple administrative tasks simultaneously, such as answering phones while processing mail.