Hard Skills
IntermediateSwitchboard ManagementThe ability to operate complex PBX or VoIP telephone systems to manage, route, and screen high volumes of incoming and outgoing calls efficiently.
BasicVisitor ManagementThe process of greeting, identifying, and directing guests while maintaining security protocols and visitor logs.
BasicAdministrative ProficiencyThe use of office software and hardware to perform data entry, mail sorting, and scheduling support tasks.
Soft Skills
IntermediateCustomer Service ExcellenceThe practice of providing helpful, high-quality professional assistance to internal and external stakeholders through active listening and problem-solving.
AdvancedMultitasking and PrioritizationThe capability to handle multiple competing demands, such as answering phones while greeting visitors and performing administrative tasks.
IntermediateConflict De-escalationUsing verbal and non-verbal communication techniques to calm frustrated callers or visitors and resolve issues professionally.