Hard Skills
IntermediateFront Office ManagementManaging the reception area, greeting visitors, and directing inquiries to the appropriate departments.
IntermediateMulti-line Telephone OperationProficiency in managing high-volume calls, transferring lines, and using PBX or VoIP systems.
BasicRecords ManagementSystematic control of the creation, maintenance, and destruction of physical and digital records.
IntermediateOffice Software ProficiencySkilled use of word processing, spreadsheets, and calendar applications for administrative tasks.