Hard Skills
BasicMulti-line Telephone SystemsTechnical proficiency in operating multi-line phone systems, transferring calls, and managing hold queues.
IntermediateVisitor ManagementThe process of greeting, identifying, and tracking guests entering the facility for security and service.
IntermediateOffice Software ProficiencyCompetence in using email clients, word processors, and spreadsheet applications for clerical tasks.
BasicRecords ManagementThe systematic control of administrative records, including filing, scanning, and digital storage.
Soft Skills
IntermediateVerbal CommunicationThe ability to convey information clearly and professionally to visitors and staff members.
AdvancedCustomer Service ExcellenceMaintaining a helpful and positive attitude while addressing visitor needs and resolving basic inquiries.
IntermediateTime ManagementOrganizing and prioritizing tasks such as answering phones, sorting mail, and assisting staff simultaneously.