Hard Skills
IntermediateQuality InspectionEvaluating the physical condition of returned merchandise to determine if it meets resale, repair, or disposal standards.
IntermediateRMA Documentation ManagementManaging the Return Merchandise Authorization workflow, including verifying authorization numbers and updating return status in tracking systems.
AdvancedWarehouse Management System (WMS) OperationNavigating and inputting data into logistics software to maintain accurate real-time inventory counts.
FoundationalMaterial Handling SafetyAdhering to OSHA and internal protocols for the safe movement of goods using pallet jacks, forklifts, or manual lifting techniques.
IntermediateReverse Logistics CoordinationCollaborating with shipping carriers and internal departments to manage the flow of goods back into the supply chain.