Hard Skills
IntermediateComputerized Reservation Systems (CRS) OperationThe ability to operate specialized software used for booking, issuing, and cancelling transport tickets and cargo manifests.
IntermediateCash Handling and Payment ProcessingAccurately managing currency, credit card transactions, and daily financial reconciliation for ticket sales.
IntermediateTransport Safety and Security ProtocolsKnowledge of safety regulations, luggage restrictions, and security screening procedures relevant to ground and water transport.
Soft Skills
IntermediatePassenger Service RelationsProviding information, resolving inquiries, and assisting passengers with route planning and travel requirements.
AdvancedDe-escalation and Complaint ManagementTechniques used to manage frustrated passengers during delays, cancellations, or service disruptions.