Hard Skills
IntermediateRecords ManagementThe systematic control of government records throughout their lifecycle, including filing, archiving, and retrieval.
ProficientDatabase Administration and EntryAccurate input and maintenance of sensitive program data within government-specific software systems.
AdvancedPrivacy and Confidentiality AdherenceStrict application of privacy laws and organizational policies regarding the protection of personal citizen data.
Soft Skills
ProficientPublic Relations and Inquiry HandlingThe ability to effectively communicate program details to citizens and manage service requests via phone, email, or in-person.
IntermediateAdministrative Correspondence DraftingThe skill of writing clear, professional, and compliant letters, emails, and reports for internal and external stakeholders.