Hard Skills
ProficientCash Handling and ReconciliationThe practice of accurately processing payments, providing correct change, and balancing a cash drawer at the end of a shift.
AdvancedPostal Regulations and Customs ComplianceIn-depth knowledge of domestic and international shipping laws, prohibited items, and the correct filing of customs declarations.
IntermediatePoint of Sale (POS) System OperationThe technical proficiency required to use postal software for processing transactions, tracking packages, and inventory management.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide high-quality assistance and information to postal patrons while maintaining a professional demeanor.
IntermediateConflict ResolutionThe capacity to handle frustrated customers, address complaints about lost or delayed mail, and de-escalate tense interactions.