Hard Skills
IntermediateCash Handling and POS OperationThe ability to accurately process financial transactions, provide correct change, and operate computerized point-of-sale systems.
IntermediatePostal Regulatory ComplianceKnowledge of domestic and international shipping laws, restricted/prohibited items, and hazardous material safety protocols.
BeginnerPrecision Measurement and WeighingAccurate use of industrial scales and measuring tools to determine postage costs based on weight and dimensions.
BeginnerInventory ManagementMonitoring and restocking stamp supplies, shipping materials, and forms to ensure continuous operation.
Soft Skills
IntermediateCustomer Service ExcellenceThe capacity to assist a diverse public with inquiries, explaining complex shipping options and delivery speeds clearly.
IntermediateDe-escalation and Conflict ResolutionSkills used to manage frustrated or upset customers regarding lost mail, delays, or service issues without escalating the situation.