Hard Skills
IntermediateCustomer Relationship Management (CRM) Software ProficiencyThe ability to navigate and update customer databases and interaction logs accurately.
IntermediateAppointment Scheduling and ManagementEfficiently booking, rescheduling, or canceling personal service appointments using digital calendars.
BasicTelephony and VOIP System OperationOperating multi-line phone systems, transferring calls, and managing hold queues.
Soft Skills
AdvancedActive ListeningFully concentrating, understanding, and responding to callers to address their specific personal service needs.
IntermediateConflict De-escalationTechniques used to calm frustrated or upset clients during phone interactions.
IntermediateVerbal Communication and DictionSpeaking clearly and professionally to convey information effectively over the phone.