Hard Skills
IntermediatePersonnel Recruitment and SelectionIdentifying staffing needs and hiring qualified pet groomers, bathers, and front-desk staff.
IntermediateEmployee Scheduling and Workforce PlanningManaging staff shifts and rotations to align with peak booking volumes and animal care requirements.
AdvancedWorkplace Safety and Health ComplianceEnsuring all staff follow strict protocols for safe animal handling, equipment sanitation, and chemical usage.
Soft Skills
IntermediatePerformance Management and FeedbackEvaluating the technical quality of grooming services and providing coaching to improve staff performance.
IntermediateConflict ResolutionAddressing and resolving disputes between staff members or between staff and clients regarding pet care outcomes.