Hard Skills
IntermediateShift Scheduling and Workforce PlanningThe ability to organize and allocate personnel across various shifts to ensure continuous 24/7 refinery operations while managing labor costs and compliance with rest-period regulations.
AdvancedOccupational Health and Safety (OHS) OversightEnsuring all personnel adhere to strict safety protocols, conducting tool-box talks, and verifying that team members possess required safety certifications.
AdvancedLabor Law and Union Contract ComplianceApplying knowledge of collective bargaining agreements and labor laws to daily supervision, including grievance procedures and work hour limits.
Soft Skills
IntermediatePerformance ManagementMonitoring individual and team output against safety and production KPIs, providing feedback, and conducting formal performance evaluations for refinery staff.
IntermediateConflict Resolution and MediationIdentifying and addressing disputes between crew members or between shifts to maintain a cohesive and focused working environment.
IntermediateOn-the-Job Training (OJT) CoordinationIdentifying technical skill gaps within the team and facilitating training on refinery equipment, safety procedures, and emergency response.