Hard Skills
IntermediateFinancial Product KnowledgeA comprehensive understanding of retail banking products, including savings accounts, credit facilities, mortgages, and investment vehicles.
IntermediateRegulatory Compliance (KYC/AML)Knowledge and application of Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations to prevent financial crime.
IntermediateCustomer Relationship Management (CRM)The use of data and software to manage client interactions, track leads, and maintain long-term client loyalty.
AdvancedFinancial Needs AnalysisConducting a systematic evaluation of a client's financial situation, goals, and risk tolerance to provide tailored advice.
Soft Skills
AdvancedSales and NegotiationThe ability to identify customer needs, present persuasive financial solutions, and handle objections to close sales effectively.
AdvancedInterpersonal CommunicationThe ability to convey complex financial information in a clear, understandable manner to build rapport with diverse clients.