Hard Skills
IntermediateRegulatory Compliance AdherenceThe ability to interpret and apply the Employment Insurance Act and associated revenue regulations to ensure legal processing of claims.
AdvancedCase ManagementSystematically tracking and managing individual benefit claims or revenue files from initial intake through to final determination.
IntermediateFinancial Data VerificationThe meticulous review of payroll documents and income statements to calculate accurate benefit rates or tax obligations.
AdvancedInformation Privacy and ConfidentialityStrict adherence to protocols for handling sensitive personal information and financial records in accordance with privacy laws.