Hard Skills
AdvancedTransaction Reconciliation OversightThe process of ensuring that payment records match bank statements and internal ledgers through rigorous verification.
AdvancedRegulatory Compliance MonitoringOverseeing adherence to AML, KYC, and PCI-DSS standards within the payment processing workflow.
AdvancedPayment Systems ProficiencyExpert knowledge of electronic funds transfer systems, clearing houses, and payment gateway software.
Soft Skills
IntermediateTeam Performance ManagementEstablishing KPIs for processing staff and conducting periodic reviews to maintain operational standards.
IntermediateConflict and Dispute ResolutionManaging complex payment disputes and internal team conflicts to reach a fair and efficient resolution.