Hard Skills
AdvancedRailway Safety ProtocolsDetailed knowledge of safety regulations, boarding procedures, and emergency evacuation plans specific to rail transport.
BasicTicketing and Revenue VerificationProficiency in using mobile ticketing devices and scanners to validate passenger fares and travel documents.
IntermediateEmergency First AidProviding immediate medical assistance and basic life support to passengers in the event of sudden illness or injury.
BasicFacility Set-up and LogisticsOrganizing passenger seating, preparing sleeper cabins, and ensuring amenities are properly stocked and maintained.
Soft Skills
IntermediatePassenger Assistance and Customer ServiceProviding information, guidance, and physical support to passengers to ensure a safe and comfortable journey.
IntermediateConflict De-escalationThe ability to use communication techniques to manage and resolve disputes or aggressive behavior from passengers.