Hard Skills
AdvancedGlobal Distribution Systems (GDS) ProficiencyAbility to navigate and operate computer reservation systems such as Sabre, Amadeus, or Galileo to manage flight bookings and itineraries.
AdvancedFare Construction and TicketingKnowledge of complex airline pricing structures, taxes, and currency conversions to issue tickets and handle exchanges.
ExpertAviation Regulatory ComplianceAdherence to international and local aviation safety protocols, including document verification and security screening requirements.
Soft Skills
IntermediateCustomer Conflict ResolutionThe capacity to professionally handle disgruntled passengers and resolve issues related to delays, cancellations, or denied boarding.
IntermediateAncillary Revenue GenerationThe skill of identifying opportunities to sell additional services such as seat upgrades, extra baggage, and travel insurance.