Hard Skills
AdvancedGlobal Distribution Systems (GDS)Proficiency in utilizing airline reservation software such as Amadeus, Sabre, or Galileo for flight bookings and modifications.
IntermediateDocument Verification and ComplianceEnsuring passengers possess valid passports, visas, and health documents required for international travel.
AdvancedTicketing and Revenue ManagementCalculating complex airfares, processing refunds, and handling re-issuances according to airline policy.
Soft Skills
IntermediateConflict ResolutionThe capacity to handle high-stress situations involving frustrated passengers or flight disruptions with composure.
IntermediateEffective CommunicationClear and concise verbal and written interaction with passengers of diverse backgrounds and languages.
IntermediateCrisis ManagementThe ability to respond effectively to airport emergencies, security threats, or sudden schedule changes.