Hard Skills
IntermediatePassenger Ticketing SystemsProficiency in using specialized railway software to issue, modify, and cancel tickets and reservations.
IntermediateSafety and Security ProtocolsKnowledge of railway safety regulations, emergency evacuation procedures, and security screening requirements.
IntermediateCargo Handling DocumentationProcessing shipping manifests, bills of lading, and tracking information for freight transported via rail.
Soft Skills
AdvancedCustomer Conflict ResolutionThe ability to manage and resolve passenger complaints or disputes regarding delays, seating, or fares effectively.
IntermediateInformation CommunicationDisseminating real-time updates regarding schedules, platform changes, and transit status to passengers.