Hard Skills
IntermediateOutbound Dialing TechniquesThe ability to proactively initiate contact with customers or prospects via telephone to provide information, conduct surveys, or solicit business.
IntermediateCRM System ProficiencyThe ability to use Customer Relationship Management software to record interactions, update customer data, and track follow-up actions.
AdvancedProduct KnowledgeA deep understanding of the features, benefits, and technical specifications of the products or services being offered to the customer.
Soft Skills
AdvancedObjection HandlingThe process of addressing customer concerns or hesitations effectively to move toward a positive resolution or sale.
IntermediateActive ListeningThe technique of fully concentrating on, understanding, and responding to a speaker to build rapport and identify underlying needs.
IntermediateResilience and Stress ManagementThe capacity to maintain a positive attitude and productivity level after facing rejection or dealing with difficult callers.