Hard Skills
IntermediateOrder Entry AccuracyThe ability to precisely record customer details, product codes, and quantities into a management system to prevent fulfillment errors.
IntermediateCRM Software ProficiencyThe capability to navigate and update Customer Relationship Management databases such as Salesforce or SAP.
BeginnerInventory Management AwarenessUnderstanding stock levels, lead times, and warehouse availability to provide realistic delivery estimates.
Soft Skills
AdvancedActive ListeningEngaging fully with a customer to understand their needs and clarify order details through verbal confirmation.
IntermediateConflict De-escalationThe skill of managing frustrated or irate customers regarding backorders, delays, or shipping errors.