Hard Skills
ExpertOptical Technical ProficiencyDeep understanding of lens physics, frame materials, and facial measurements to ensure accurate optical outcomes.
AdvancedInventory Control & Vendor RelationsManaging the selection, ordering, and stocking of frames and lenses while negotiating favorable terms with optical laboratories.
AdvancedHealthcare Compliance KnowledgeEnsuring the dispensary adheres to HIPAA privacy standards, OSHA requirements, and regional optical regulations.
Soft Skills
AdvancedPerformance ManagementThe ability to set clear expectations, monitor staff productivity, and provide constructive feedback to dispensing staff.
ExpertSales Coaching & UpsellingTraining staff on how to effectively recommend premium lens coatings, high-index materials, and multiple pair purchases.
IntermediateConflict ResolutionAddressing and resolving patient complaints regarding vision dissatisfaction or frame fitting issues professionally.