Hard Skills
IntermediateMulti-line Phone System ManagementTechnical proficiency in operating PBX or VOIP systems to handle, transfer, and park multiple calls simultaneously.
IntermediateAdministrative Software ProficiencyCompetence in using Microsoft Office Suite, Google Workspace, and visitor management software for scheduling and documentation.
BasicRecords ManagementThe systematic control of physical and digital files, including sorting, filing, and retrieving information.
Soft Skills
IntermediateVerbal CommunicationThe ability to convey information clearly and professionally to visitors, staff, and callers.
AdvancedCustomer Service ExcellenceThe skill of providing a welcoming atmosphere and helpful assistance to all office guests and clients.
IntermediateTime Management and PrioritizationThe capacity to organize tasks and manage visitors effectively during peak office hours.