NETWORK SUPPORT ANALYST Computer network and web technicians

Hard Skills

IntermediateNetwork TroubleshootingThe systematic process of identifying, diagnosing, and resolving technical issues within a computer network infrastructure.
AdvancedTCP/IP Protocol SuiteA set of communication protocols used to interconnect network devices on the internet and private networks.
IntermediateNetwork Security ManagementImplementing and maintaining security protocols, firewalls, and access control lists to protect network integrity and data.
AdvancedRouting and SwitchingConfiguring and managing routers and switches to manage traffic flow and ensure path redundancy within a LAN or WAN.
IntermediateNetwork Monitoring ToolsProficiency in using software to monitor network performance, traffic patterns, and hardware health in real-time.

Soft Skills

IntermediateCustomer Service and CommunicationThe ability to explain complex technical concepts to non-technical users while providing empathetic support during outages.
AdvancedAnalytical Problem-SolvingApplying logical reasoning to break down complex system failures and determine root causes.

Mobility Path: High Affinity Match (>60%)

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