Hard Skills
EntryPOS System OperationThe ability to use computerized point-of-sale software to process ticket and concession sales.
IntermediateCash HandlingThe process of receiving cash payments, making change, and balancing the cash drawer at the end of a shift.
EntryMPAA Rating EnforcementUnderstanding and applying age-restriction policies based on movie ratings and legal identification.
Soft Skills
EntryCustomer Service ExcellenceThe capacity to interact with patrons in a friendly and professional manner to enhance their experience.
EntrySuggestive SellingTechniques used to persuade customers to upgrade their orders or buy complementary items.
IntermediateConflict De-escalationThe ability to calmly resolve guest complaints or issues regarding ticketing and seating.