Hard Skills
IntermediateVehicle Product KnowledgeComprehensive understanding of automotive specifications, features, and technology to advise customers effectively.
IntermediateCRM ManagementProficiency in using Customer Relationship Management software to track lead pipelines, log interactions, and schedule follow-ups.
IntermediateTrade-In ValuationThe process of assessing the condition and market value of a customer's current vehicle for exchange toward a new purchase.
IntermediateConsumer Financing LiteracyUnderstanding of automotive loan structures, interest rates, lease agreements, and credit application processes.