Hard Skills
IntermediateAlarm Monitoring Software ProficiencyThe ability to effectively operate Central Station Monitoring software to acknowledge, interpret, and clear alarm signals.
AdvancedEmergency Dispatch ProtocolsKnowledge of standardized procedures for coordinating with police, fire, and medical services according to priority levels.
BasicIncident DocumentationPrecise and objective recording of event sequences, communications, and actions taken during a monitored incident.
Soft Skills
IntermediateActive Listening and Verbal De-escalationThe skill of hearing and understanding caller needs while maintaining a calm demeanor to manage high-stress interactions.
AdvancedSituational AwarenessThe capacity to perceive environmental elements and events, and understand their meaning in the context of security threats.
IntermediateMulti-tasking and PrioritizationThe ability to manage multiple incoming signals and telephone lines simultaneously while identifying the highest priority task.