Hard Skills
IntermediateRoute Planning and NavigationThe ability to use GPS technology and local geographical knowledge to identify the fastest and most efficient delivery paths.
BasicHandheld Device ProficiencyOperational knowledge of mobile delivery apps, scanners, and electronic proof-of-delivery (ePOD) systems.
IntermediateSafe Cargo HandlingKnowledge of proper lifting techniques and methods for securing different types of packages to prevent damage or personal injury.
Soft Skills
AdvancedTime ManagementEffectively prioritizing delivery tasks to meet strict windows while managing unexpected delays in traffic or at pickup points.
IntermediateCustomer ServiceProfessional interaction with clients and recipients, including handling signatures, complaints, and delivery confirmations with a positive attitude.