Hard Skills
AdvancedCrisis InterventionThe immediate and short-term emergency response to mental health crises to ensure safety and stability.
IntermediateCase DocumentationThe systematic recording of client progress, treatment plans, and incident reports in compliance with regulatory standards.
AdvancedDe-escalation TechniquesVerbal and non-verbal strategies used to manage and diffuse agitated or aggressive behavior in individuals.
IntermediateHIPAA ComplianceKnowledge of federal laws regarding the protection and privacy of sensitive patient health information.
Soft Skills
IntermediateActive ListeningThe ability to fully concentrate, understand, respond, and remember what a client is communicating.
IntermediatePatient AdvocacyThe act of representing and supporting the interests of clients to ensure they receive appropriate services and rights.