Hard Skills
AdvancedConflict ResolutionThe professional application of strategies and techniques to facilitate dialogue and reach a settlement between disagreeing parties.
IntermediateEmployment Law KnowledgeThe understanding of labor statutes and regulations required to ensure mediation settlements are legally compliant.
AdvancedInterest-Based NegotiationA strategy that focuses on the underlying needs of the parties rather than their stated positions to find win-win solutions.
IntermediateDrafting Settlement AgreementsThe technical skill of writing clear, concise, and enforceable documents that record the terms agreed upon during mediation.
Soft Skills
ExpertActive ListeningA communication technique involving full concentration, understanding, and responding to speakers to uncover underlying interests in a dispute.
ExpertNeutrality and ImpartialityThe ability to remain objective and unbiased regardless of the organizational hierarchy or personal opinions during a dispute.