Hard Skills
AdvancedCollective BargainingThe formal process of negotiating working conditions, wages, and benefits between management and a group of employees represented by a union.
AdvancedLabour Law ComplianceDeep understanding and application of federal and local statutes governing employment, union activity, and workplace safety.
IntermediateGrievance HandlingThe systematic management of formal employee complaints regarding alleged violations of collective bargaining agreements.
Soft Skills
ExpertConflict ResolutionThe methods and processes involved in facilitating the peaceful ending of conflict and retribution between employers and unionized employees.
ExpertActive Listening and EmpathyThe ability to focus entirely on the speaker, understand their perspective, and respond constructively to emotional cues during disputes.