Hard Skills
AdvancedReservation ManagementThe ability to oversee table bookings, manage waitlists, and optimize seating capacity using digital tools or manual logs.
ExpertEtiquette and ProtocolThorough knowledge of formal dining procedures, diplomatic seating arrangements, and professional standards of conduct.
ExpertFloor CoordinationSynchronizing the activities between the kitchen and the front-of-house staff to ensure seamless service delivery.
IntermediateWine and Beverage KnowledgeUnderstanding of wine varietals, food pairings, and beverage service standards to assist guests and support the sommelier.
Soft Skills
AdvancedConflict ResolutionThe capacity to handle guest complaints and internal staff disputes calmly and professionally to reach an amicable solution.
AdvancedCustomer Relationship Management (CRM)Recognizing returning guests, remembering their preferences, and building long-term loyalty through personalized service.
AdvancedTeam LeadershipDirecting, training, and motivating hosts and waitstaff to adhere to service standards and performance goals.