Hard Skills
IntermediateStaff Recruitment and SelectionThe process of identifying, screening, and hiring qualified massage therapists and administrative staff to meet business needs.
AdvancedHealth and Safety Regulatory ComplianceMonitoring and enforcing adherence to sanitation standards, local health codes, and occupational safety regulations.
IntermediatePerformance Management and Quality ControlSystematically evaluating therapist techniques and customer service interactions to ensure they meet brand expectations.
IntermediateWorkforce Scheduling and Labor OptimizationDesigning and managing staff rosters to align therapist availability with peak customer demand while controlling payroll costs.
IntermediatePayroll and Commission AdministrationAccurately calculating employee wages based on hours worked, services provided, and commission structures.