Hard Skills
IntermediateMail Sorting and DistributionThe process of systematically organizing incoming and outgoing mail and packages to ensure timely delivery to the correct recipients.
BasicPostage Meter OperationThe ability to use electronic mailing machines to calculate weights and apply correct postage amounts to outbound correspondence.
IntermediateShipping and Receiving CoordinationManaging the logistical interface with external carriers like USPS, FedEx, and UPS, including the preparation of manifest documents and waybills.
BasicInventory ManagementTracking and maintaining appropriate stock levels of mailroom supplies such as envelopes, packing tape, and labels.
IntermediateDigital Record KeepingUsing database or tracking software to log incoming shipments, tracking numbers, and recipient signatures for audit trails.
Soft Skills
AdvancedAttention to DetailThe capacity to identify small discrepancies in addresses, postage amounts, or package condition to prevent delivery failures.
IntermediateInternal Customer ServiceEffectively communicating with employees regarding mail status, shipping policies, and resolution of package delivery issues.