Hard Skills
IntermediateMail Sorting and RoutingThe process of categorizing incoming and outgoing mail by destination, department, or recipient using automated or manual systems.
AdvancedPostal Regulation ComplianceUnderstanding and applying national and international rules regarding prohibited items, weight limits, and postage costs.
BasicEquipment OperationOperating specialized machinery like postage meters, scales, and label printers to process high volumes of mail.
BasicData Entry and TrackingEntering tracking numbers, recipient names, and logistics data into digital management systems.
IntermediateInventory ManagementMonitoring and maintaining supplies of envelopes, labels, ink, and packaging materials to ensure uninterrupted service.
Soft Skills
BasicCustomer ServiceInteracting with clients to provide information about postal rates, shipping options, and resolving issues related to lost or damaged items.
IntermediateAttention to DetailPrecisely checking addresses, postage amounts, and delivery instructions to prevent errors in mail handling.