Hard Skills
IntermediateBaggage Weighing and LabelingThe ability to accurately weigh luggage and apply appropriate identification tags according to transport regulations and destination requirements.
AdvancedHazardous Materials IdentificationIdentifying prohibited or dangerous items in cargo and luggage to ensure safety during ground or water transport.
IntermediateDigital Logistics and Tracking SystemsProficiency in using software systems to log, track, and manage the movement of luggage and cargo items.
IntermediateCargo Documentation and Record KeepingMaintaining accurate records of checked items, manifests, and shipping receipts for ground or water transport.
Soft Skills
IntermediateCustomer Service ExcellenceProviding helpful and professional assistance to passengers regarding their luggage inquiries, fees, and check-in processes.
IntermediateConflict De-escalationManaging difficult interactions with passengers regarding excess weight fees, delayed luggage, or service disruptions.