Hard Skills
EntryPhysical Luggage HandlingThe ability to safely lift, move, and transport heavy guest luggage using proper ergonomic techniques.
EntryBaggage Tracking and StorageAccurately labeling, recording, and organizing guest items in storage rooms to ensure efficient retrieval.
IntermediateConcierge Support and Local OrientationProviding information about hotel facilities, local transportation, and nearby attractions to guests.
Soft Skills
EntryGuest RelationsProviding professional and polite assistance to guests upon arrival and departure to enhance their experience.
EntryEffective Verbal CommunicationArticulating information clearly and concisely to guests and team members.