Hard Skills
IntermediateOrder Management and POS SystemsProficiency in operating Point of Sale software to record transactions, process payments, and communicate orders to the kitchen or bar accurately.
IntermediateSuggestive SellingA sales technique where servers recommend specific menu items, such as appetizers, premium spirits, or desserts, to enhance the guest experience.
FoundationalFood and Beverage Safety StandardsKnowledge of health regulations, sanitation protocols, and allergen awareness to ensure the safe handling of food and drinks.
AdvancedMenu and Product KnowledgeIn-depth understanding of ingredients, preparation methods, and beverage pairings to provide informed recommendations to guests.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide high-quality hospitality by anticipating guest needs, maintaining a professional demeanor, and creating a welcoming environment.
IntermediateConflict ResolutionThe capacity to handle guest complaints or service failures with empathy and professionalism to achieve a positive outcome.
IntermediateTeamwork and CoordinationCollaborating effectively with bar staff, kitchen teams, and other servers to ensure a seamless service flow during peak hours.