LOTTERY KIOSK CLERK Retail salespersons and visual merchandisers

Hard Skills

IntermediateLottery Terminal ProficiencyThe ability to operate specialized lottery hardware to issue draw tickets, validate winning tickets, and process scratch-off sales accurately.

IntermediateCash Handling and ReconciliationThe process of managing currency transactions, providing correct change, and balancing the cash drawer against sales reports at the end of a shift.

AdvancedRegulatory Compliance and ID VerificationStrict adherence to state or regional age-restriction laws for lottery sales, including the consistent verification of customer identification.

BasicVisual Merchandising for Lottery ProductsArranging scratch-off ticket rolls, promotional posters, and digital displays to attract customer attention and drive impulse purchases.

IntermediateInventory ControlTracking and documenting the movement of high-value scratch-off tickets to ensure stock availability and prevent internal theft.

Soft Skills

IntermediateCustomer Service and Conflict ResolutionProviding clear information regarding game rules, odds, and prize claim procedures while professionally handling customer complaints.

BasicResponsible Gambling AwarenessRecognizing signs of problem gambling and providing resources or information to customers in accordance with corporate social responsibility guidelines.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.