Hard Skills
AdvancedTracking System ProficiencyUtilizing internal software and global positioning systems to locate parcels within the supply chain.
IntermediateClaims InvestigationAnalyzing data and physical logs to determine the point of loss and validate insurance claims.
IntermediateData IntegrityEnsuring precise entry of addresses, tracking numbers, and shipment details into the database.
Soft Skills
IntermediateCustomer ServiceManaging inquiries and complaints from customers regarding lost or delayed mail items with empathy and professionalism.
AdvancedConflict ResolutionDe-escalating tense situations with customers who are frustrated by missing or damaged items.