Hard Skills
IntermediateSurveillance System OperationTechnical proficiency in monitoring, configuring, and maintaining CCTV, Electronic Article Surveillance (EAS), and alarm systems.
ExpertIncident Investigation and ReportingSystematically gathering evidence, interviewing witnesses, and documenting security breaches for legal or administrative action.
Soft Skills
AdvancedPersonnel SupervisionThe ability to lead, direct, and oversee the daily activities of loss prevention staff to ensure adherence to security protocols.
AdvancedConflict De-escalationUsing verbal and non-verbal communication techniques to calm volatile situations and prevent physical confrontation.
IntermediateLoss Prevention TrainingDeveloping and delivering educational programs to staff regarding shoplifting prevention, safety procedures, and internal controls.