Hard Skills
IntermediateSwitchboard OperationThe ability to manage high-volume incoming and outgoing calls using PBX or multi-line telephony hardware.
IntermediateEmergency Response ProtocolIdentifying and correctly routing emergency or priority calls according to specific safety and organizational policies.
BasicDirectory Assistance and Data RetrievalRapidly locating contact information and internal directory data using computerized systems or databases.
Soft Skills
AdvancedCustomer Service ExcellenceProviding polite, efficient, and helpful assistance to callers to maintain a positive brand image.
AdvancedVerbal Clarity and ArticulationThe skill of speaking clearly and concisely to ensure information is understood correctly over a voice connection.