Hard Skills
IntermediateWorkforce SchedulingThe systematic process of creating and managing staff rosters to ensure optimal coverage for supply chain activities and delivery deadlines.
AdvancedPerformance KPI ManagementThe tracking and evaluation of staff performance using metrics such as order picking accuracy, delivery lead times, and inventory turnover rates.
AdvancedOccupational Health and Safety (OHS) ComplianceEnsuring the team adheres to safety standards and regulations to prevent injuries during manual handling, transport, and equipment operation.
IntermediateLabor Law and Union ComplianceManaging the logistics workforce in accordance with local labor laws, mandatory rest periods, and collective bargaining agreements.
Soft Skills
IntermediateConflict ResolutionThe ability to mediate and resolve disputes between team members, such as drivers, dispatchers, and warehouse staff, to maintain productivity.
IntermediateOnboarding and Technical TrainingThe process of integrating new hires and training them on specific logistics software, equipment, and safety protocols.